FAQs

 

  1. Who is CraftnCreate?

 Established in 2023, CraftnCreate came to be because of a passion for paper crafts and wanting to make well-known brands available to the Australian market.  We are an Australian, family owned online craft supplies business based in Sydney, Australia.

Paper crafting and cardmaking is a growing hobby in Australia, in addition to the already very popular scrapbooking, journaling and mixed media trends.  As this hobby rises in popularity, so does the demand for a greater variety of brand offerings and products.
Our aim is to offer a great variety of arts and craft supplies, tools and accessories at a competitive price point; and be a one-stop shop for all your crafting needs.  As our business grows, so will our offering, and for now, feel free to browse our selection of craft stamps, dies, ink pads, cardstock and craft paper selections, hot foil stamps and plates, embossing folders, craft stencils and stamping tools and feel free to email us if there is a particular product you are after.  We are more than happy to try and accommodate special orders if they fall within the ranges that we stock.

 

  1. Can I visit CraftnCreate?

At this point in time, CraftnCreate is an online only craft supplies store.

 

  1. How long will my order take to be processed?

We endeavour to ship all orders within 1 – 3 business days.

 

  1. How long will shipping take?
All orders are shipped with Australia Post.  Shipping times vary depending on the destination, and for any delays or impacts please visit auspost.com.au.
If you provided a correct email address when placing your order, you will receive an email confirmation of shipping with a tracking number.  You can track your order this way, or through the MyPost App.

 

  1. What payment options does CraftnCreate offer?

Currently we accept payment online with VISA, Mastercard, Amex, Paypal and Afterpay.

 

  1. Can I track my order?

You will receive an email confirmation when you place your order, and another email once your parcel has been dispatched.  This will contain a tracking number, which you can use to track your parcel with Australia Post. 

 

  1. Where does CraftnCreate ship to?

We ship orders Australia wide.  We now also offer standard flat rate shipping to New Zealand.

 

  1. What are shipping costs?
All orders over $99 qualify for free standard shipping Australia wide with Australia Post.
Orders under $99 incur a flat rate of $9.99 for standard shipping Australia wide with Australia Post.
New Zealand orders incur a flat rate shipping fee of AUD$19.99.

 

  1. There’s an item I would like to order, but it is not listed on your website?
Please feel free to get in touch with us regarding any special orders.  Our ability to order a specific product on your behalf will depend on our available suppliers and stock availability.  Special orders have to be paid upfront and we will send you an invoice to complete payment.  We will endeavour to provide you with an estimated date of arrival for the product/s, however we cannot guarantee a specific date of arrival.
 
  1. Does CraftnCreate have a Returns policy?
We trust that you will be satisfied with your purchase from us.
In the event that you have received a faulty, damaged, or incorrect item, please contact us within 7 days of receipt of your order, providing your Full Name and Order number, and we will work with you to resolve the issue.
Please choose carefully as we do not accept returns or provide refunds or exchanges if you change your mind or made the wrong selection.