Who is CraftnCreate?
Established in 2023, CraftnCreate came to be because of a passion for paper crafts and wanting to make well-known brands available to the Australian market. We are an Australian, family-owned online craft supplies business based in Sydney, Australia.
Paper crafting and cardmaking is a growing hobby in Australia, in addition to the already very popular scrapbooking, journaling and mixed media trends. As this hobby rises in popularity, so does the demand for a greater variety of brand offerings and products.
Our aim is to offer a great variety of arts and craft supplies, tools and accessories at a competitive price point; and be a one-stop shop for all your crafting needs. As our business grows, so will our offering, and for now, feel free to browse our selection of craft stamps, dies, ink pads, cardstock and craft paper selections, hot foil stamps and betterpress plates, embossing folders, craft stencils and stamping tools and feel free to email us if there is a particular product you are after.
Can I visit CraftnCreate?
At this point in time, CraftnCreate is an online only craft supplies store.
How long will my order take to be processed?
We strive to process and ship all orders within 1–3 business days to ensure you receive your purchase as quickly as possible. However, please note that during holiday closures, order processing times may be delayed. Orders will be processed and fulfilled in the order which they were received once we return.
How long will shipping take?
All orders are shipped with Australia Post. Shipping times vary depending on the destination, and for any delays or impacts please visit auspost.com.au.
If you provided a correct email address when placing your order, you will receive an email confirmation of shipping with a tracking number. You can track your order this way, or through the MyPost App. Please note we cannot issue specific delivery instructions for your AusPost delivery - any special requests need to be updated via your own AusPost app.
What payment options does CraftnCreate offer?
Currently we accept payment online with VISA, Mastercard, Amex, Paypal and Afterpay.
Can I track my order?
You will receive an email confirmation when you place your order, and another email once your parcel has been dispatched. This will contain a tracking number, which you can use to track your parcel with Australia Post.
Where does CraftnCreate ship to?
We ship orders Australia wide only.
*What are shipping costs?
Enjoy free standard shipping on all orders over $99 Australia-wide with Australia Post.
For orders under $99, shipping is only $9.99.
Does CraftnCreate have a Returns policy?
Please see our Returns/Refund policy here.
We trust that you will be satisfied with your purchase from us.
In the event that you have received a faulty, damaged, or incorrect item, please contact us within 7 days of receipt of your order, providing your Full Name and Order number, and we will work with you to resolve the issue.
An item is not considered incorrect if:
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You misread or misunderstood the product description
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You expected features or specifications not listed in the description
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The item differs slightly in appearance due to lighting, screen resolution, or supplier image variations
Please choose carefully as we do not accept returns or provide refunds or exchanges if you change your mind or made the wrong selection.
Product details are provided by our suppliers. Please review all descriptions carefully. We are not responsible for inaccuracies. Contact us with questions before ordering.
